When it comes to customer service what’s the benefit& drawbacks of AI?

“The pace of progress in artificial intelligence (I’m not referring to narrow AI) is incredibly fast. Unless you have direct exposure to groups like Deepmind, you have no idea how fast — it is growing at a pace close to exponential. The risk of something seriously dangerous happening is in the five-year time frame. 10 years at most.”

— Elon Musk wrote in a comment on Edge.org

“You have to talk about ‘The Terminator’ if you’re talking about artificial intelligence. I actually think that that’s way off. I don’t think that an artificially intelligent system that has superhuman intelligence will be violent. I do think that it will disrupt our culture.”

— Gray Scott

AI technology is not a futuristic thing anymore, and it has already come to our daily attentions for a long time since it participated in customer service. I admit that AI application in consumer support is really productive, but consider the “risk” and “disrupt our culture” I quoted above. AI makes humans lazy and unemployed is the major problem, but what does it mean in customer service? Do you think it’s good or not, no matter you are the business owner or a customer? Hope the infographic below may give you some insights.

Obviously, the pros win, but think about your experience and the drawbacks. Are you really enjoy AI in daily life?